Returns & Exchanges

At ChinChile, we strive for 100% satisfaction with our gourmet food products; however, due to the perishable nature of our items, returns are handled with specific food safety guidelines in mind.

Return Process

• 1.
  Contact Support

  Email our support team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.

• 2.
  Review Process

  Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a replacement or refund.

• 3.
  Approval Notification

  Once approved, you will receive a confirmation email detailing whether a return shipment is required or if a credit has been issued.

• 4.
  Refund Processing

  Approved refunds are processed immediately to your original payment method, typically appearing in your account within 5-7 business days.